How fast do orders ship?
Most in-stock products generally ship in 1–2 business days. Live orders may be held for weather, livestock condition, carrier schedules, holidays, or destination safety.
Are products actually in stock?
The site is built around in-stock inventory. Availability can still change quickly, especially with livestock, so unavailable products should clearly show as unavailable.
What does “generally ships in 1–2 business days” mean?
It means the item is normally prepared quickly when in stock and safe to ship. It does not override weather holds, animal safety, carrier issues, holidays, or destination risk.
Do live fish and supplies ship together?
Sometimes. Mixed carts may ship together or separately depending on the items, shipping method, packaging requirements, and destination.
How are live fish packed?
Live fish are packed for aquarium-safe transit with species-appropriate handling, oxygen when needed, and insulated packaging when conditions call for it.
How are saltwater fish packed?
Saltwater livestock is packed with marine-specific transit needs in mind, including salinity, water volume, temperature, and route.
How are shrimp and snails packed?
Shrimp, snails, and invertebrates are packed carefully because they can be sensitive to temperature and water-parameter changes.
How are plants packed?
Plants are packed to protect moisture and reduce transit damage. Some melt or leaf loss can happen after shipping while plants adapt.
Can weather delay my order?
Yes. Animal and plant safety comes first. If weather creates unnecessary risk, shipment may be held for a safer window.
What should I do when my order arrives?
Bring the package inside, inspect everything, keep lights low, and follow the acclimation guide before adding livestock or plants to the tank.
Do you offer live arrival support?
Yes, qualifying live orders have arrival support. Reply from the order email with clear photos and a short explanation if something needs review.
Are photos exact or representative?
Some product photos are representative. Color, size, markings, and appearance can vary naturally between individual fish, plants, corals, and livestock.
Can I ask about compatibility before ordering?
Yes. Contact support before ordering if you are unsure about tank size, tankmates, stocking, saltwater compatibility, or add-ons.
Why does checkout show final shipping options?
Shipping depends on the cart contents and destination. Checkout shows the available options before payment.
Can I order freshwater and saltwater items together?
You can add them to the cart, but they may require different packing or shipping methods. Make sure the items are for the correct aquarium system.
Do I need a cycled tank before ordering?
Yes, for livestock. A stable, fully cycled aquarium greatly reduces stress and losses.
What if an item is unavailable?
Unavailable products cannot be purchased right now. Browse similar in-stock options or contact support for help.
Are size variants exact?
Size options are general sales sizes unless the listing says otherwise. Individual fish, plants, and invertebrates naturally vary.
Should beginners start with bundles?
Bundles can help simplify first orders, but still check tank size, compatibility, and care needs before buying.
How do I contact support?
Use the contact page or reply from your order email so support can match your message to the right order.
